PRODUCTS
Warranty Info
Blinds and Awnings Warranty
10 Year Fabric Warranty
Up to 5 Years warranty on all internal Fabrics by Textstyles and Shaw as per manufacturer’s warranty.
Folding Arm Awnings hardware.
All tubular motors.
5 Year Warranty
External fabrics including Visiontex and Vistaweave Fabrics as per manufacturer’s warranty.
2 Year Warranty
Automatic awning hardware
Fixed guide awning hardware
Home Automation system
1 Year Warranty
All moveable parts, chains and installation.
All other electronic components not listed above.
Not Covered
This warranty excludes:
- Any of the following occurring more than 14 days after installation:
• Locks coming out of line (this mostly occurs in new homes)
• Door jambs that expand or shrink due to weather conditions; or - Any of the following occurring more than 7 days after installation:
Holes or tears in flyscreen mesh
• Holes or tears in mesh or sagging of Fly, Tuff mesh doors
• Dents, holes in mesh or mesh coming out of frames in DVA fly
doors
• Scratches on aluminium door frames or handles
• Adjustment of door closers - Goods that have not yet been paid in full.
- Any condition or damage relating to, or resulting from, accidents, alterations. Discoloration or fading over time, misuse, abuse, normal wear and tear, removal and/or reinstallation, force majeure including, without limitation, storm, fire, floods, standing water, explosions, earthquakes, vandalism, riots, acts of war, pollutants or other occurrences beyond the control of Security Plus Shutters.
Installations subject to salt spray or marine influences, severe industrial or corrosive environments or internal situations subject to moisture laden air. The general warranty does not apply to any damage due to failure of owners to follow maintenance procedures, alteration of the product in any way, fire abuse, misuse and normal wear and tear.
No Extension To Warranty Period
Repairs carried out, or replacement provided, under this warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new Goods installed will end together with the initial warranty.
Interpretation
This warranty shall be interpreted and applied subject to the operation of any statue applicable in Australia, the terms of which cannot be excluded by the parties, including (if applicable) relevant provisions of the Trade Practices Amendment (Australian Consumer Law) Act (No.1) 2010 and similar State legislation. The exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Warranty Claims
Warranty claims must be made as soon as possible after discovery of the defect and, in any event, within the warranty period. Warranty claims must be accompanied by proof of payment of the full purchase price by the original purchaser. With the exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
eZIP® Care and Maintenance Instructions
Congratulations on purchasing an eZIP® track blind system. It’s an investment in your lifestyle which if treated properly will give you many years of problem free performance. The eZIP® track blind system is made up of a variety of components including cast and extruded aluminium, pvc and nylon. Each of these products have been engineered for external use as long as they receive basic care and maintenance.
(The blind should also have an outdoor rated fabric fitted and it will have it’s own care and maintenance program. Refer to your retail blind dealer for this detail)
Motorised
- Your dealer will advise the operating parameters for your nominated motorisation system on your eZIP®
- You should refer to the automation manufacturer instructions for the appropriate set up and installation requirements including any voice activation controls.
- As a guide if you lose power, do not try to force the eZIP® to move manually unless directed to do so by your dealer.
- Contact your dealer for further assistance in accord with the manufacturer recommendations.
Crank
- Cranks are super strong and reliable. No need to bend down to the bottom rail.
- Your eZIPRs will be fitted with a ring at the top corner and a handle to operate them.
- Your installer will show you how to operate the blinds.
- Hold the handle with two hands (one on each grip) and hook onto the ring.
- Turn the handle to wind your eZIP® down and reverse to wind your eZIP® up.
- Stop your eZIPRs at any height that suits you.
- Remove the crank handle and store in a safe place nearby.
- Once your eZIPRs are fully down, wind back the other way slightly, to fully tension the fabric.
- If you accidentally overwind when bringing the eZIP® down, there may be slack in your fabric.
This is easy to rectify, just wind back the other way, until you re-tension the fabric again. - If you have any difficulty winding, contact your dealer for assistance.
Spring
- Spring eZIPRs are easy to operate. Ideal widths are up to 4m.
- As the blinds are always under tension, ensure you assist the bottom rail when moving up and down.
- Your locking handle may be operated from one or both sides of your eZIP®, depending on your application.
- Turn the handle to release and guide the bottom rail up or down to the desired position.
- You will hear the bottom rail lock into position and release the handle back to a horizontal position.
Care and Maintenance
- As a rule, eZIP® track blinds will perform better when used regularly and not left up for long periods. Should you use infrequently you may find that the fabric may show pressure marks and may need time to re-settle. To operate at it’s best eZIP® track blinds need to be clean and free of debris. It is recommended to periodically hose out at normal tap pressure, the exposed extrusions with clean water and allowed to dry.
- Should the tracks need lubrication, silicon spray is recommended however it must be used in accordance with the silicone spray suppliers’ recommendations, which includes testing a small inconspicuous area first to ensure no detrimental side effects.
- Use a soft brush or cloth to clean the hardware. Never use abrasive sponges or solvent type cleaners (turps, kerosene, paint thinners) on componentry or Powder Coated surfaces. Using such agents will void the warranty.
Track Care
- eZIP® will perform better when used regularly and not left up for long periods.
- Should you only use your eZIPRs occasionally, the fabric may need a little time to re-settle.
- To keep the tracks clean and free of debris, it is recommended to periodically hose out with clean water and allow to dry.
- Should the tracks need lubrication, silicon spray is recommended.
- Use a soft brush or cloth to clean the hardware. Never use abrasive sponges or solvent type cleaners (turps, kerosene, paint thinners) on componentry or Powder Coated surfaces.
Fabric Care
- While not responsible for any fabrics used on the eZIP® track blind, the way a fabric is maintained will contribute to the overall performance of the system. Fabrics can retain a memory so leaving the blind down for a period of time will generally re-settle the fabric.
- In the absence of specific care instructions from the fabric supplier, most external fabrics can be washed with a hose at normal tap pressure. A soft cloth or brush with a very mild detergent could also be used.
- An outdoor cleaning glove may be helpful in removing any dirt if used with mild pressure taking care to not stretch or leave marks on the fabric. A chamois may help dry and polish Mesh or PVC fabrics. Never use high pressure cleaners or harsh chemicals on your fabrics.
- While regular washing and maintenance is recommended to ensure your eZIP® operates at its best, it is important to let your blinds dry out properly before rolling them up to avoid mould or deterioration.
Extreme Weather
eZIPRs are designed to perform and will handle moderate winds, however, common sense should prevail. All eZIP® blinds should be taken up in the event of a storm or extreme wind environment.
They should never be left at half way position during such weather events and If necessary to operate in windy conditions, ensure they are brought up individually to avoid a large gust of wind in an enclosed area.
Warranty
- eZIP® Track Blinds® are backed by a 5-year warranty on components, 5-year on Motors and 3-year on Remotes and Sensors.
- Warranty does not cover damage arising from misuse, lack of maintenance, incorrect installation, or adverse weather conditions.
Roller Shutters Warranty
10 Year Warranty
This covers pelmets, axles, profiles, tracks and flashing.
This warranty is against any defects in material or workmanship and is in addition to any other obligations imposed by law. Warranty comes into effect only when full payment of order is received.
This warranty does not include freight and installation costs.
To comply with the “Terms and Conditions of Warranty” the warranty claim must be accompanied by proof of payment of the full purchase price by original purchaser.
By placing an order with Security Plus Shutters, Doors & Blinds you are accepting the Terms and Conditions set out in this warranty policy.
Security Plus Shutters, Doors and Blinds will ocver any defects in manufacturing and workmanship when the product has been fabricated and installed. Effective maintenance is an essential part of prolonging the life of thte product and is essential to maintain the rights as stated within this warranty.
5 Year Warranty
All tubular motors.
3 Year Warranty
E-Port controllers.
2 Year Warranty
12V (battery operated) L10 motors.
Home automation system.
1 Year Warranty
All electronic components not listed above.
Any installation issues will be fully covered by Security Plus.
This warranty is limited to the repair or replacement of the defective materials and components. Repairs will be made with like or similar parts.
After Care Instructions
Ensure curtain is not obstructed when in downward motion.
Security Plus Shutters, Doors & Blinds recommends washing down with warm soapy water using a soft bristle brush, followed by a clean water rinse. Do not use any abrasive cleaning materials.
Care must be taken to ensure water does not go into the box as motors with water damage will not be covered by this warranty.
Regularly cleaning will keep your roller shutter looking like new!
Not Covered
This warranty excludes:
• Any condition or damage relating to, or resulting from, accidents or alterations. Discoloration or
• fading over time, misuse, abuse, normal wear and tear, removal and/or reinstallation, force majeure including, without limitation, storm, fire, floods, standing water, explosions, earthquakes, vandalism, riots, acts of war, pollutants or other occurrences beyond the control of SP Shutters, Doors & Blinds.
• Installations subject to salt spray or marine influences, severe industrial or corrosive environments or internal situations subject to moisture laden air.
The general warranty does not apply to any damage due to failure of owners to follow maintenance procedures, alteration of the product in any way, fire abuse, misuse and normal wear and tear.
No Extension To Warranty Period
Repairs carried out, or replacement provided, under this warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The Warranty period for any replace- ment parts or new Goods installed will end together with the initial Warranty.
Interpretation
This Warranty shall be interpreted and applied subject to the operation of any statue applicable in Australia, the terms of which cannot be excluded by the parties, including (if applicable) relevant provisions of the Trade Practices Amendment (Australian Consumer Law) Act (No. 1) 2010 and similar State legislation. The exception of the matters outlined in this document, all other implied terms, warranties, condi- tions and consequences are excluded.
Warranty Claims
WARRANTY claims must be made as soon as possible after discovery of the defect and, in any event, within the warranty period.
Warranty claims must be accompanied by proof of payment of the full purchase price by the original purchaser.
With the exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Security Doors Warranty
Life Time Warranty
Invisigard Mesh.
The warranty covers the aluminium framing and stainless steel mesh used in the product to be free of any defects from the date of delivery to cover defects in manufacturing and workmanship when the product has been fabricated.
7 Year Warranty
Visiongard, Alugard, Privacy Plus, Perforated Aluminium, and Security Plus Stainless Steel Mesh.
Aluminium door frames and structure.
5 Year Warranty
Colonial Cast Grilles.
1 Year Warranty
On all moveable parts, locks, DVA mesh and door closers
1 Year Installation Warranty
Any installation issues will be fully covered by Security Plus Shutters, Doors & Blinds for 12 months after the installation date.
After Care Instructions
As with any valued purchase, effective maintenance is an essential part to prolonging the life of the product and is essential to maintain the rights as staetd in this warranty.
Security Plus Shutters, Doors & Blinds recommends that all surfaces be kept clean by prompt removal of all dust, dirt, grime and any foreign matter using clean water and a small amount of mild detergent. Do not under any circumstances use any abrasive type cleaning agent (Ajax or similar) or cleaning material (such as steel wool) as it will damage the anodised or powder coated surface.
Thoroughly wash off any residue of detergent with clean water. Regularly cleaning will keep your door looking like new!
This warranty is limited to the repair or replacement of the defective materials and components.
Repairs will be made with like or similar parts.
Not Covered
- This warranty excludes:
Any of the following occurring more than 14 days after installation:
• Locks coming out of line (this mostly occurs in new homes)
• Door jambs that expand or shrink due to weather conditions; or - Any of the following occurring more than 7 days after installation:
• Holes or tears in flyscreen mesh
• Holes or tears in mesh or sagging of Fly, Tuff mesh doors
• Dents, holes in mesh or mesh coming out of frames in DVA fly doors
• Scratches on aluminium door frames or handles
• Adjustment of door closers - Goods that have not yet been paid in full.
- Any condition or damage relating to, or resulting from, accidents, alterations. Discoloration or
fading over time, misuse, abuse, normal wear and tear, removal and/or reinstallation, force
majeure including, without limitation, storm, fire, floods, standing water, explosions, earthquakes,
vandalism, riots, acts of war, pollutants or other occurrences beyond the control of Security Plus
Shutters.
No Extension To Warranty Period
Repairs carried out, or replacement provided, under this warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new Goods installed will end together with the initial warranty.
Interpretation
This warranty shall be interpreted and applied subject to the operation of any statue applicable in Australia, the terms of which cannot be excluded by the parties, including (if applicable) relevant provisions of the Trade Practices Amendment (Australian Consumer Law) Act (No.1) 2010 and similar State legislation. The exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Warranty Claims
Warranty claims must be made as soon as possible after discovery of the defect and, in any event, within the warranty period. Warranty claims must be accompanied by proof of payment of the full purchase price by the original purchaser. With the exception of the matters outlined in this document, all other implied terms, warranties, conditions and consequences are excluded.
Installations subject to salt spray or marine influences, severe industrial or corrosive environments or internal situations subject to moisture laden air. The general warranty does not apply to any damage due to failure of owners to follow maintenance procedures, alteration of the product in any way, fire abuse, misuse and normal wear and tear.
Plantation Shutters Warranty
Warranty
Security Plus Shutters, Doors & Blinds warrants its internal plantation shutters for five (5) years, and internal plantation shutter moveable components for a period of one (1) year.
This warranty is against any defects in material or workmanship and is in addition to any other obligations imposed by law. Warranty comes into effect only when full payment of order is received. This warranty does not include freight and installation costs. To comply with the “Terms and Conditions of Warranty” the warranty claim must be accompanied by proof of payment of the full purchase price by original purchaser. By placing an order with SP Shutters, Doors & Blinds you are accepting the Terms and Conditions set out in this warranty policy.
This warranty does not cover:
• Abuse or misuse
• Every day wear and tear
• Overexposure to moisture
• Maintenance and care not in accordance with the recommendations listed below
• Damage to premises
• Use of silicon and chemical based sprays
• Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty.
Due to manufacturing, natural variations in colour, grain and texture in these products, SP Shutters, Doors & Blinds is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders or warranty replacements.
Maintenance
We suggest regular dusting of the shutters with a dusting wand or vacuum with brush attachment and when required, wipe down with a damp cloth. Do not use chemical based cleaning products to clean the shutters.
Operation Of Shutters
Louvres are simply operated by the vertical Tilt Rod or by tilting the blades themselves by the central blade. If the blade tension becomes loose or tight, using a Phillips head screwdriver, adjust the tensioning screws located on the side of the shutter to the desired tension.
Your timber shutter is a natural product and over time will age from the effects of the sun. There may also be some slight colour change as the timber ages and matures. If the shutters are bi-folded, please ensure the blades are closed prior to stacking in order to prevent damage.
Plantation Shutters; being a natural product manufactured from Basswood or Paulownia will be affected by the environment and use. We stand by the workmanship in our product, which is manufactured from the finest grade timber, however, Security Plus Shutters, Doors & Blinds cannot be held responsible for modification.
In no event shall Security Plus Shutters, Doors & Blinds be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Security Plus Shutters, Doors & Blinds be liable for costs to remove and/or reinstall a product that they have not originally fitted.
All warranties are valid for as long as the original purchaser owns the shutters provided. Any resale or other transfer of the product and/or materials voids this warranty.
